Refund & Return Policy
At [Your Company Name], we are committed to providing high-quality custom and wholesale glass dropper bottles. Due to the customized nature of many of our products, our refund and return policy is as follows:
Custom Orders
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Orders involving customized designs, printing, or packaging (e.g., logo-printed dropper bottles) are non-refundable once production has begun.
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We encourage customers to review and approve samples carefully before mass production.
Standard Products
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For standard (non-customized) items, you may request a return or exchange within 7 days of receiving the goods if there is a quality defect or product damage.
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Items must be unused, in their original packaging, and in resalable condition.
Return Process
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To initiate a return, please contact us at [Your Contact Email] with your order number, issue description, and photos if applicable.
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After receiving approval, you may return the goods at your cost unless the product was defective or incorrectly supplied.
Refunds
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Once the returned goods are inspected and approved, a refund will be processed within 7-10 business days to your original payment method.
Non-Returnable Items
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Customized products
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Items damaged by improper handling or storage after delivery
Damaged or Incorrect Products If you receive defective, damaged, or incorrect items, please notify us within 3 days of receipt with detailed photos. We will arrange for a replacement or refund as appropriate.
Contact Us For any questions regarding returns or refunds, please contact us